The EFQM Model as an Exquisite Tool for the Analysis of Business Excellence and Its Use in the Healthcare Industry

The author links together business analysis and excellence as an ideal that all well- performing organisations wish to achieve while attaining continuously maintaining superior levels of performance, thus fulfilling even exceeding the expectations their stakeholders. He leans on EFQM model uses it excellent tool for analysing organisation throughout phases defined by traditional analysis. This includes observation facts identification problems, which can be construed defining organisation’s strengths areas improvement. entails setting up hypotheses testing them applying appropriate measures. After a short introduction, makes first thorough literature review in last two decades with emphasis Model. focuses particularly assessment critical attitude individual researchers who have studied this topic. Further, presents basic concepts elements excellence, particular RADAR matrix very useful instrument (management tool) also use assessing public sector, specifically healthcare industry (hospitals). key attributes (select aspects) define quality services its participants, i.e., patients payers these services. These attributes, namely technical interpersonal relationships, amenities access, patient preferences, efficiency cost effectiveness, are then highlighted select criteria, mainly referring stakeholders’ perception question performance indicators. rounds off his paper couple recommendations regarding continuous improvement, he, leading assessor many years’ experience, including industry, considers most important aspect